Sales and Marketing Tools & Processes support AK77

Location : Kista Sweden
Opening date: 16 February 2007
Last day to apply: 04 March 2007
Employment type: Regular
Job vacancy no.
Contact: Department Sales & Marketing

Sony Ericsson Mobile Communications AB offers mobile communication products for people who appreciate the possibilities of powerful technology. Established in 2001 by Telefonaktiebolaget LM Ericsson and Sony Corporation, the joint venture continues to build on the success of its two innovative parent companies. Sony Ericsson creates value for its operator customers by bringing new ways of using multimedia communications while mobile. The company has approximately 7,000 employees across the globe working on research, development, design, sales, marketing, distribution and support. Sony Ericsson is thanks to the success on the market going through a phase of expansion.

Challenging Support function within Sales and Marketing Tools and Processes

This position is based within Sales and Marketing Tools and Processes function. The function is responsible for ensuring best in class tools and processes for the global sales and marketing organizations. This includes the CRM tool SMART and other supporting tools. The function is the interface between the Sales and Marketing business organizations and the IS organization developing the tools.

Description of duties:

• Support regional and MU super users and solution experts in Sales and Marketing tools and processes i.e. third line support for functionality and process questions
• Ensure quick resolution of support errands coordinating all involved parties for issue resolution (e.g. IS/IT organization, Master data responsible, regions, Product Business Units etc
• Identify and update frequently asked questions and develop best practice sharing for tools and processes
• Proactively analyze issues regarding Sales and Marketing tools and processes
• Identify tools and process improvements based upon feedback from the super users, support errands
• Support super user and solution expert training activities and issue analyses
• Ensure updates of user documentation, training material, e-learning material and support material on the Intranet (Agora) and in SMART
• Proactively make improvements of all these areas (user documentation, training material, e-learning material and support material on Agora and in SMART)
• On a monthly basis consolidate High Performance Sales KPI’s in terms of a scorecard and related analysis and comments.
• Be responsible for updating Best Seller competition data.
• Support User Acceptance Tests of Sales and Marketing tools releases
• Support specification of requirements on Tools
• Support training and adoption activities

Qualifications:

• University degree or equivalent.
• 1-2 years experience from working with sales processes and CRM tools
• Very good communication skills in English, both orally and in writing

If you think this position is interesting, you are welcome to send your application!

Please mark your application with:

Sales and Marketing Tools & Processes support AK77

Last day to apply:

4 March 2007

For further information but NOT FOR APPLICATION, please contact: jobatsonyericsson@adecco.se

Apply as soon as possible as we are working continuously with the applications for this assignment.

Please apply here.

~ by usahaonline on February 17, 2007.